Shipping policy

At Pine Laserworks, we custom craft each order with care. Please review our shipping policy below for details on processing times, delivery options, and holiday deadlines.

1. Order Processing Times

  • Standard Lead Time: Orders are processed and prepared for shipping within 1 to 2 business days. 
  • Processing Days: Monday through Friday (excluding major U.S. holidays).
  • Large or Bulk Orders: Custom corporate orders or large volume production lead times will be communicated directly via email BEFORE order placement. 

2. Shipping Options & Transit Estimates

Estimated transit times begin after your order has completed production and left our workshop:

  • Economy Shipping: 5–8 business days (average transit)
  • Standard Shipping: ~4 business days (average transit)
  • Express Shipping: 1–2 business days (average transit)

Important Delivery Notes:

  • No P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical street address at checkout to avoid shipping delays.
  • Carrier Requests: If you require delivery using a specific carrier (UPS, FedEx, USPS), please contact us at support@pinelaserworks.com before placing your order.

3. Carrier Delays & Tracking

Transit times listed above are carrier estimates and are not guaranteed. Factors such as severe weather, severe carrier volume during peak holiday seasons, or unforeseen equipment maintenance or failure can occasionally cause delivery delays.

While carrier operations are outside our direct control once a package leaves our shop, we actively monitor unusual tracking activity and will do our best to follow up with carriers to help ensure your package arrives safely.

4. Holiday Order Deadlines

To guarantee delivery on or before December 24th, domestic orders must be placed by the following deadline:

  • Holiday Cutoff Date: December 14th

Orders placed after December 14th will still be processed as quickly as possible, but holiday arrival prior to December 24th cannot be guaranteed. 

Questions About Shipping?
If you have questions regarding your tracking status or special delivery requirements, contact us at support@pinelaserworks.com.